Category Archives: Advancing Health Literacy

Advancing Health Literacy

Helping Patients Feel Knowledgeable

by Randi Oster and Kathleen Cattrall • March 2, 2017 • 0 Comments

In an earlier post, we discussed how patients might feel stupid when faced with a medical crisis. Medical professionals can help patients feel knowledgeable and reverse that feeling, which will increase patient satisfaction and improve the organization’s bottom line. Today, patients are smarter and better informed than ever before. Access to information—reliable or not—is as […]

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Randi Oster and Kathleen Cattrall RANDI REDMOND OSTER is founder and president of Help Me HealthTM, whose mission is to transform how healthcare thinks about the patient experience to improve outcomes and the bottom line. She is also the author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. Randi spent the first 18 years of her career at GE working on complex aerospace systems and building profitable financial services businesses. Skills she gained at GE empowered her to effectively navigate the healthcare system for her son, find opportunities for process improvements for hospitals and launch Help Me Health. KATHLEEN CATTRALL is chief experience officer of Help Me Health. She is a customer experience trailblazer credited with establishing new standards and methods for companies dogged by customer challenges. She believes that the experiences customers have with companies have economic value in the same way that a company’s products have value. Her reputation as a subject matter expert in the customer experience space makes her a sought-after contributor to Forrester Research white papers, for blogs and as a speaker.

Randi Oster and Kathleen Cattrall has 1 post(s) at EngagingPatients.org

Advancing Health Literacy

Patient Satisfaction Is Linked to Knowledge

by Randi Redmond Oster • January 19, 2017 • 0 Comments

How do we improve patient satisfaction and experience while reducing overall healthcare costs? Create knowledgeable patients. As reported in Modern Healthcare, a study published in 2013 found that patients who feel they have the “knowledge, skills and confidence to make healthy choices and informed medical decisions were less costly than those who felt they lacked […]

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Randi Redmond Oster Randi Redmond Oster is author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. She is a nationally acclaimed speaker on healthcare reform, shared decision-making and patient engagement. Randi spent approximately 20 years working at GE on complex aerospace systems and building profitable financial services businesses. She received a Black Belt in Six Sigma Quality and numerous leadership awards. The skills she gained at GE empowered her to effectively navigate the healthcare system and find opportunities for process improvements as she advocated in hospitals on behalf of her chronically ill son. Randi is president of Help Me Health, a business focused on the transformation of how healthcare thinks about and delivers patient experiences to achieve better outcomes and a better bottom line.

Randi Redmond Oster has 4 post(s) at EngagingPatients.org

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