As a Planetree hospital, Griffin Hospital is committed to engaging patients and families with access to information and education. In 2012, we identified a lack of consistent patient disease education with teach-back which contributed to a high readmission rate for Heart Failure. We introduced “HERE TO HOME,” a program to address communication and patient education […]
Academic institutions by nature can be overwhelming to patients and their families when they are called in for an organ transplant procedure. The facilities can be complex and difficult to navigate; when patients and families are called to the hospital in the middle of the night, anxiety can be over and above what is already […]
I have a confession to make – I am a healthcare cynic. I have come to believe that patients and families are rarely treated with compassion and respect, that information can be very hard to come by in the hospital setting, and that clinicians have little time or inclination to sit, talk, and answer questions. […]
The challenge for healthcare providers today is not how to engage their patients…but rather how to be more engaging. This is an important distinction. Grasping the distinction can make the difference between a highly effective, satisfying patient experience and what many of us get now – average care and experiences that leave us wanting for […]
Is your doctor really there? Suzanne Koven, MD, gave this question some thought after seeing a “Doctor present” sign at a pharmacy while traveling in Dublin. Am I “present” in my practice, even when I am in? Though we all like to think of ourselves as exceptions when it comes to unflattering statistics, the likelihood […]
I have had a few moments in my life where I have experienced thoughts of impending doom. You know, when you thought you were on the right track and something happens to wake you up to see a totally different perspective? I like to call it the moment of “what did I just get myself […]