An excerpt from the book, Questioning Protocol, by Randi Redmond Oster Dr. Carroll calmly walked to Gary’s bedside. He just performed a very long surgery on my 15-year-old son, who has Crohn’s Disease. “Gary will be fine,” he says. “I took out the diseased intestine.” I ask exactly what he did in the operating […]
Every patient is different. And, so it seems, is every definition of patient engagement. No real revelation there. But it does expose a foundational imperative — where does patient engagement start? The easy answer, of course, is with the patient. But reality shows us that it often starts with caregivers and health care administrators who […]
When first hearing the term patient experience, some might claim it is the latest healthcare management fad and others a marketing ploy created to attract healthcare clients to new services and solutions. While these reactions may be deserved based on other healthcare precedents, they do not represent what is now taking place. Patient experience has […]
In a previous blog post on EngagingPatients.org, Pamela Greenhouse talked about how to engage patients using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). Now and over the next several months, PFCC Champions will share their real-world stories of applying the PFCC M/P and how their efforts have changed care delivery. […]