The future success of providers hinges on an understanding that societal health is more than just about population health and that ACO players are not just hospitals, physicians and long-term care entities. Rather, employers, banks, supermarkets–in short, the community–all play a role when it comes to understanding dementia, including Alzheimer’s. Caring for family caregivers in […]
Few health researchers have the chance to survey hundreds of thousands of American consumers on health topics but we did just that as leaders of the research teams that led, designed, fielded and reported patient experience data at Consumer Reports from 2008 to 2013. From ADHD to weight loss, from back pain to laser […]
Having recently completed my third year on the judging panel for the John Q. Sherman (JQS) Award for Excellence in Patient Engagement (proffered by EngagingPatients.org in partnership with the National Patient Safety Foundation), it’s a great time to reflect on the evolution of patient engagement as evidenced in the nominations. Since its inception, the JQS […]
What if doctors prescribed community support resources with lifestyle changes instead of just medicine? What if your referral was to an outside group or program rather than to a specialist? There are many organizations and resources outside of the traditional health system that can act as ambassadors for promoting and maintaining health, and when utilized […]
Frances Hesselbein, a giant in the field of leadership development, says, “Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” The simplicity of this statement only underscores its importance. The problem, of course, is how do […]
Editor’s note: In February, Dr. Graffigna presented an evidence-based model for patient health engagement. In this contribution, she offers concrete guidelines for integrating new communication technologies into the care process to more effectively engage patients. . Making patient active and engaged in their healthcare is the gold standard in the 21st century health policy and […]
Healthcare used to be a paternal system where decisions were made for us as patients, not with us or by us. Now, we are transitioning to a system that centers around patients to deliver care and value to the patient in partnership. Patients are asked to be better, more active consumers in their care and […]
With shared decision making on the lips of many in health care conversations these days, I’d like to address five common myths about using shared decision making to make care more patient-centered. Myth #1: Face-to-Face Shared Decision Making Is the Goal Shared decision making is a process where patients and clinicians share information and collaborate […]
Worldwide, patient engagement is becoming a “must do” for academics, industries and policy makers in the healthcare arena. The academic and managerial “buzz” on patient engagement is growing at a dizzying pace. In 2015, 665,300 new web indices were found on Google.com with the key words “patient engagement,” including 1,230 news pages and 6,200 dedicated […]
As closing keynote speaker at the 27th Institute for Healthcare Improvement (IHI) Annual Forum this past December, Don Berwick, former head of the Centers for Medicare & Medicaid Services and senior fellow with IHI, suggested that “relationships will be the foundation of health care’s new age.” “It’s not power or accountability or reward or punishment […]