This is the third in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the Patient and Family Centered Care Methodology and Practice. The Minimally Invasive Bariatric and General Surgery team at Magee-Womens Hospital of UPMC, performs over 1000 procedures annually. By adopting the six-step, […]
This is the second in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). In 2007, I became a PFCC Champion of one of the first PFCC Working Groups formed at the University of […]
When first hearing the term patient experience, some might claim it is the latest healthcare management fad and others a marketing ploy created to attract healthcare clients to new services and solutions. While these reactions may be deserved based on other healthcare precedents, they do not represent what is now taking place. Patient experience has […]
Last week I attended a panel on Patient Engagement hosted by Health 2.0 Atlanta. The debate was lively with lots of good conclusions drawn. One conclusion I want to discuss here is this: Patients may not understand the value of being engaged. I think this is a disconnect that needs to be addressed in order […]
The most powerful message in patient engagement comes down to a single word: “empowerment.” Last week more than 500 people convened for the “Better Health: Everyone’s Responsibility,” a full-day educational event at the Connecticut Convention Center in Hartford, hosted by the CT Partners for Health. The conference was aimed at empowering consumers to proactively manage […]
From the many articles linking relationship problems to electronic communication and social media, it appears that some people share intimate information electronically more readily than they ever would face to face. I won’t comment on the relationship implications. I will suggest that this propensity to share more electronically may help improve patient communication, especially for […]
Is your doctor really there? Suzanne Koven, MD, gave this question some thought after seeing a “Doctor present” sign at a pharmacy while traveling in Dublin. Am I “present” in my practice, even when I am in? Though we all like to think of ourselves as exceptions when it comes to unflattering statistics, the likelihood […]
A couple of years ago, I underwent hip surgery at a large Atlanta hospital. During the admissions process, I was asked to sign a consent form. The clerk handed me a single piece of paper with a signature block. In the footer of the page it read, “Page 5 of 8.” I asked the clerk […]
I have had a few moments in my life where I have experienced thoughts of impending doom. You know, when you thought you were on the right track and something happens to wake you up to see a totally different perspective? I like to call it the moment of “what did I just get myself […]
Enter the words “engaging patients” into Google’s search engine and you will see over 35 million results, surely an indication that patient engagement is very high on the radar screen for many of us in health care. And rightly so. Active participation in care delivery is an important element in not only patient satisfaction but […]