To improve the quality of healthcare delivery, governments and health systems must engage citizens as active partners. Citizens – many of whom are patients or family members of patients – represent one of four dimensions included in a call to action sounded in a recently released report about healthcare quality across the globe. Governments, health […]
This is the third post in my series on how to engage patients through written materials. In February, I wrote about three pillars to creating health-literate material: purpose, audience, and input. In March, I offered two tips for writing engaging content: use question-style headings and explain technical terms you cannot avoid using. Of course, there are […]
Winners and finalists for the 2018 Sherman Award for Excellence in Patient Engagement will be announced this afternoon, Thursday, May 24, at the IHI/NPSF Patient Safety Congress and posted here. The Sherman Award is conferred by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute on behalf of EngagingPatients.org, the online community that sponsors the award. […]
An Irish software expert who’d been helping companies sell on eBay walks into a room with a Slovenian inventor who’d built a world-class company in the “accelerator beam diagnostics market.” (Don’t ask.) What they share is not just foreign birth, but “immigration” to health care from other fields. Both have come to the MedCity Invest conference […]
Engaging in research is among many ways patients are improving the healthcare system and contributing to medical knowledge. Patients have always being involved in research as participants in clinical trials; now they are also helping to design, implement and evaluate research. PCORI—the Patient Controlled Outcomes Research Institute)—is one such program that includes patients as equal […]
Editor’s Note: The complexity of the American healthcare system is difficult for patients, families and consumers to understand. It also frustrates clinicians and increases the risk that something will go wrong in the course of care. For those in need of care or simply trying to manage routine needs, such as ongoing medications, the system […]
I’ve been paying attention recently to the word “strategy,” often used in writing about the business of healthcare. Health systems and other organizations find themselves in an increasingly competitive business environment. Rising healthcare costs, value-based care, and high-deductible health plans lead patients and payers to look carefully at cost and value as they make decisions. […]
Greater understanding and trust between provider and patient begins with clear and simple communication. For radiologic technologists, clear and precise communication plays a crucial role in making sure patients receive the best care possible. Enhancing their communication skills is an ongoing goal for all radiologic technologists and many have adopted the ACE protocol as a […]
Individuals and organizations will observe Patient Safety Awareness Week this year on March 11-17. The campaign, the 15th annual PSAW, has two closely aligned themes: safety culture and patient engagement. A culture of safety encourages and relies on open communication and engagement of patients and family members. Engaged patients help organizations stay true to the spirit […]
The nomination period for the 2018 Sherman Award for Excellence in Patient Engagement will close on Thurs, March 8. Given annually since 2014, the award recognizes efforts to foster and improve the engagement of patients and family members across all settings: inpatient and ambulatory care facilities, physician offices, long-term care settings, pharmacies, home care, schools, […]