Editor’s Note: This is the first in an occasional series of conversations with leaders in patient engagement. EngagingPatients.org recently spoke with Rachel Biblow, senior director of patient and family services at the Children’s Hospital of Philadelphia (CHOP). CHOP was named a winner of the Sherman Award for Excellence in Patient Engagement earlier this year. Rachel […]
Editor’s Note: Informed consent is far more than getting a signature on a form. A true informed consent process requires patient engagement and involvement to ensure the best clinical outcome. Here, Dr. Aaron Fink outlines the challenges with regulatory compliance and offers a practical solution for truly engaging with patients in the process. Informed consent […]
Readers of this blog likely know that for the past several years, the National Patient Safety Foundation’s Lucian Leape Institute has partnered with EngagingPatients.org in presenting the John Q. Sherman Awards for Excellence in Patient Engagement. The purpose of the award is to recognize organizations and individuals who excel at patient engagement efforts and to […]
Two elderly, low-income women, one black and one Hispanic, visit the same doctor. During each appointment, the doctor makes some suggestions. The black woman disagrees and speaks up; the Hispanic woman disagrees and stays silent. Later, the black woman decides to switch physicians; the Hispanic woman does nothing. Stereotyping? Not at all. The scenario above […]
Research reflects that building relationships with patients through communication and patient-centeredness has a strong impact, which includes improving patient and provider satisfaction, improving adherence to medication, and decreasing resource utilization, costs and malpractice. The major skills in building a relationship and patient-centeredness include attentiveness and warmth, empathy, respect, support and partnership. Attentiveness and Warmth Attentiveness […]
On a recent tranquil summer evening, the bucolic park in the center of our little town was overrun with hunters — from grade-schoolers to graying Boomers — all with their heads down, peering into their phones as they meandered throughout the park. They were all in search of Pokémon. And they were everywhere — the […]
So, what do you do when you realize care is not as efficient and easy as it could be for a person seeking your help with a medical problem? You consider process redesign. That is exactly as it was for some of our patients with Chronic Obstructive Pulmonary Disease (COPD). There did not seem to […]
I recently discovered some of the freshest thinking in patient engagement in a city better known for tapas and sangria than healthcare transformation. At the 2016 Mobile World Congress in Barcelona, where the mobile phone industry gathers more than 101,000 people to talk technology, lifestyle — and now health, I was a featured speaker on […]
I have a confession to make – I love technologies that substitute for oftentimes slow human interactions. At the grocery store and at Home Depot, I head straight to the self-service lane where I quickly scan and pay for my items at a check-out kiosk. Further, I revere my online banking portal with the same […]
Editor’s note: In February, Dr. Graffigna presented an evidence-based model for patient health engagement. In this contribution, she offers concrete guidelines for integrating new communication technologies into the care process to more effectively engage patients. . Making patient active and engaged in their healthcare is the gold standard in the 21st century health policy and […]