Improving the patient-centeredness of healthcare is “the right thing to do.” That being said, it also happens to make great business sense. A spotlight has been placed on patient-centered care, patient experience, and patient engagement under the Affordable Care Act (ACA) of 2010. The law sets forth financial incentives and penalties for providers and organizations […]
Once upon a time, there was an ICU patient named Robert. Robert was not very responsive to verbal stimuli or requests such as: “Can you open your eyes for us?” or “Can you open your mouth so I can give you some medication?” Several days after Robert was admitted to the ICU, a family member […]
Creating a culture in which patient-centered care is embraced as the standard of care is no small challenge. However, what better way for future healthcare professionals to start their careers than to have a way in which to view every component of patient and family care experiences through their eyes. This is one of the […]